Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for operational excellence? PT Delta Sukses Teknologi is seeking a dedicated Business Process Officer to join our growing team in Tangerang. In this role, you will play a critical part in designing, documenting, and optimizing our internal workflows to ensure maximum efficiency across all departments.
As our Business Process Officer, you will work closely with cross-functional teams to identify bottlenecks, analyze current performance metrics, and implement robust Standard Operating Procedures (SOPs). The ideal candidate is an analytical thinker who thrives in a fast-paced environment and possesses a deep understanding of business process management (BPM) principles. If you are ready to drive meaningful organizational change and contribute to the scalable growth of a leading technology firm, we want to hear from you.
Tanggung Jawab
- Develop, document, and maintain comprehensive Standard Operating Procedures (SOPs) for all operational units.
- Analyze existing business workflows to identify areas for improvement and increased efficiency.
- Collaborate with cross-functional departments to implement process enhancements and facilitate change management.
- Monitor and audit compliance with established processes to ensure consistent output and quality standards.
- Prepare detailed reports and process maps to provide stakeholders with insights into operational performance.
- Facilitate training sessions for employees regarding new or updated operational processes.
- Support the implementation of new technology systems to automate and streamline manual tasks.
Kualifikasi
- Bachelor’s degree in Business Administration, Industrial Engineering, Management, or a related field.
- Minimum 1-2 years of experience in business process improvement, operations, or quality assurance.
- Strong analytical and problem-solving skills with high attention to detail.
- Proficiency in creating process flow diagrams and documentation using tools like Visio, Bizagi, or Lucidchart.
- Excellent communication and interpersonal skills, with the ability to influence cross-functional teams.
- Solid understanding of project management principles and continuous improvement methodologies (e.g., Lean Six Sigma).
- Strong command of Microsoft Office Suite, particularly Excel and PowerPoint.
- Ability to work independently and manage multiple priorities in a dynamic tech-driven environment.