Deskripsi Pekerjaan
Are you a detail-oriented professional looking to grow your career within a dynamic food marketing environment? EB Food Marketing Pte Ltd is seeking a motivated Business Support Executive to join our professional team in the Central Region. In this role, you will be the backbone of our operational efficiency, ensuring that every customer interaction is handled with precision and every order is processed seamlessly.
We are looking for a proactive individual who excels in fast-paced environments, possesses excellent communication skills, and is dedicated to achieving high customer satisfaction. If you are organized, tech-savvy, and passionate about supporting business growth, we invite you to be part of our success story.
Tanggung Jawab
- Manage and process incoming customer orders with high accuracy in our ERP/sales system.
- Serve as the primary point of contact for client inquiries, providing timely and professional responses via phone and email.
- Proactively resolve order discrepancies, shipping delays, or product queries to ensure customer satisfaction.
- Coordinate with internal departments, including logistics and warehouse teams, to ensure timely order fulfillment.
- Maintain and update customer databases and records to ensure data integrity.
- Prepare periodic sales support reports and assist management with administrative tasks as required.
- Maintain a deep understanding of our product portfolio to provide accurate information to stakeholders.
Kualifikasi
- Minimum GCE 'O' Level, Diploma, or equivalent professional certification.
- At least 1-2 years of experience in a customer service, administrative, or sales support role.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is essential.
- Strong interpersonal skills with a proven ability to communicate clearly and professionally.
- Ability to multitask effectively in a deadline-driven environment.
- Possess strong problem-solving skills and a customer-centric mindset.
- Prior experience in the food and beverage (F&B) or wholesale marketing industry is a significant advantage.