Deskripsi Pekerjaan
Join RecruitFirst as a Call Agent in Kampong Ubi and kickstart your career in customer service excellence! This full-time, one-year contract position offers a competitive monthly salary of $2,600 with the possibility of conversion to permanent employment or contract extension. Enjoy a structured 5-day work week while gaining valuable experience in a dynamic call center environment. As a key member of our customer support team, you'll directly impact customer satisfaction and contribute to our mission of delivering exceptional service. This role provides an ideal stepping stone for career growth in the customer service industry, with opportunities to develop communication skills, problem-solving abilities, and technical proficiency. RecruitFirst values professional development and offers a supportive workplace culture where your contributions are recognized.
Tanggung Jawab
- Handle inbound and outbound customer calls professionally
- Resolve customer inquiries and issues efficiently
- Document interactions and maintain accurate call records
- Meet performance metrics including call handling time and customer satisfaction scores
- Collaborate with team members to improve service quality
- Adhere to company policies and confidentiality guidelines
- Continuously update product knowledge to provide accurate information
Kualifikasi
- High school diploma or equivalent qualification
- Minimum 1 year of call center or customer service experience
- Excellent verbal communication skills with clear articulation
- Strong problem-solving abilities and patience
- Basic computer literacy and familiarity with CRM systems
- Ability to work independently and as part of a team
- Commitment to a 1-year contract with availability for extension