Deskripsi Pekerjaan
Join TempServ Pte Ltd for an exciting full-time Call Agent position in Paya Lebar! This dynamic role offers the perfect opportunity to develop your customer service skills in a fast-paced environment. As a key member of our team, you'll handle inbound/outbound calls, resolve customer inquiries with professionalism, and contribute to our commitment to excellence. We provide comprehensive training and career growth opportunities in the thriving East Region. Ideal for Nitec graduates or those with customer service experience, this position combines competitive compensation with a supportive workplace culture. Apply now to become part of our mission to deliver exceptional service experiences!
Tanggung Jawab
- Handle high-volume inbound/outbound calls with professionalism and efficiency
- Resolve customer inquiries, complaints, and technical issues
- Document call details and maintain accurate customer records
- Meet performance metrics including call handling time and resolution rates
- Collaborate with team members to enhance service quality
- Adhere to company protocols and compliance standards
- Continuously update product knowledge and service procedures
Kualifikasi
- Nitec certification or equivalent qualification preferred
- Excellent verbal communication skills in English
- Strong problem-solving and conflict resolution abilities
- Previous call center or customer service experience advantageous
- Ability to work independently in a fast-paced environment
- Basic computer literacy and CRM system familiarity
- Positive attitude and customer-focused mindset