Deskripsi Pekerjaan
Join ConstantiKnow Inc as a Call Center Agent and launch your career in the dynamic BPO industry! We offer a competitive monthly salary of ₱20,000 to ₱30,000, with compensation tailored to your BPO experience. But that's just the beginning – exceptional performance unlocks additional bonuses that can significantly increase your earnings. As a key member of our customer service team, you'll be the first point of contact for valued clients, resolving inquiries with professionalism and empathy. Our supportive environment provides growth opportunities for dedicated professionals who prioritize customer satisfaction and continuous improvement. If you're a motivated communicator seeking a rewarding career path with performance-based rewards, ConstantiKnow Inc invites you to apply today.
Tanggung Jawab
- Handle inbound/outbound calls with professionalism and product knowledge
- Resolve customer inquiries and technical issues efficiently
- Document interactions and maintain accurate call records
- Meet/exceed performance metrics including call handling time
- Collaborate with team members to improve service quality
- Adhere to company policies and confidentiality guidelines
- Identify opportunities for process improvements
Kualifikasi
- Previous BPO or customer service experience preferred
- Excellent verbal/written communication skills in English
- Strong problem-solving and conflict resolution abilities
- Proficiency in typing and CRM software
- Ability to work flexible shifts including weekends
- High school diploma or equivalent qualification
- Customer-focused mindset with patience and empathy