Deskripsi Pekerjaan
Are you a communication powerhouse looking to accelerate your career in the BPO industry? ConstantiKnow Inc is seeking a driven and customer-focused Call Center Agent to join our growing team in Mabalacat City. We don't just offer a job; we offer a clear career path with industry-leading incentives.
We recognize that your talent is valuable. That is why your starting salary is determined by your previous BPO experience. But at ConstantiKnow, the base pay is only the beginning. Our high-performing agents consistently exceed their targets and take home significantly more than their base through our performance-based bonus structures. If you are passionate about providing world-class service and motivated by unlimited earning potential, we want to hear from you!
You will be working in a supportive environment that prioritizes professional growth, mental well-being, and a collaborative team culture. Join us and turn your customer service skills into a rewarding and long-term career.
Tanggung Jawab
- Handle high-volume inbound and outbound customer inquiries via phone, email, and chat with professionalism.
- Resolve customer issues, billing queries, and technical support concerns efficiently and accurately.
- Maintain a deep understanding of company products and services to provide expert assistance.
- Document customer interactions clearly and concisely in the CRM system.
- Meet or exceed daily and weekly performance metrics, including AHT, CSAT, and Quality Scores.
- Collaborate with team leads and peers to identify process improvements and share best practices.
- Adhere to attendance and punctuality standards to ensure optimal service levels for our clients.
Kualifikasi
- High school diploma or equivalent; college-level education is a plus.
- Previous experience in a BPO or customer service environment is highly preferred.
- Excellent command of the English language, both verbal and written.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in navigating computer applications and multi-tasking between software windows.
- Ability to thrive in a fast-paced, target-driven environment.
- Willingness to work on shifting schedules, including weekends and holidays.