Deskripsi Pekerjaan
Join PT Horizon Internusa Persada as a Call Center Agent and become the voice of our valued customers in Yogyakarta! We're seeking dynamic individuals with exceptional communication skills to deliver outstanding customer experiences. In this role, you'll handle inbound/outbound calls, resolve inquiries efficiently, and contribute to our mission of customer satisfaction. Our competitive compensation package includes performance-based incentives, comprehensive training, and a collaborative work environment. Grow your career while making a tangible impact in the service industry. Apply now to join our dedicated team!
Tanggung Jawab
- Handle incoming and outgoing customer calls professionally
- Resolve customer inquiries regarding products/services
- Document interactions and update customer databases accurately
- Meet performance metrics (call handling time, resolution rate)
- Collaborate with support teams for complex issue escalation
- Maintain product knowledge through continuous learning
- Provide feedback to improve service quality
Kualifikasi
- High school diploma or equivalent (D3/S1 preferred)
- Minimum 1 year customer service/call center experience
- Excellent Bahasa Indonesia communication skills
- Basic computer proficiency and typing speed
- Strong problem-solving abilities
- Ability to work under pressure and multitask
- Positive attitude with customer-centric mindset
- Available for rotational shifts