Deskripsi Pekerjaan
Are you a passionate communicator looking to kickstart your career in the dynamic world of customer service? We are seeking a dedicated Call Center Agent to join our growing team in Cubao. As a vital link between our clients and their customers, you will play a crucial role in ensuring satisfaction and resolving inquiries efficiently. We offer a supportive work environment, competitive compensation, and ample opportunities for professional development. If you thrive in a fast-paced setting and excel at building rapport, we want to hear from you!
Tanggung Jawab
- Handle incoming and outgoing customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Provide accurate product information and explain services to clients.
- Maintain detailed and accurate records of all customer interactions.
- Identify and escalate complex issues to the appropriate supervisors or teams.
- Meet daily and monthly call volume and quality assurance targets.
- Adhere to company scripts and guidelines to ensure brand consistency.
Kualifikasi
- At least 1 year of experience in a BPO or call center environment.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, target-driven environment.
- High school diploma or Bachelor’s degree in any field.
- Proficient in using computer systems and CRM software.
- Positive attitude, high energy, and willingness to learn new processes.