Deskripsi Pekerjaan
Are you looking to elevate your career in the BPO industry? ConstantiKnow Inc is currently seeking dynamic and motivated Call Center Agents to join our thriving team in Alabang, Metro Manila. We pride ourselves on a culture of excellence and performance, where your hard work is directly rewarded with a competitive compensation package and clear growth opportunities.
As a Call Center Agent at ConstantiKnow, you won't just be answering calls; you will be acting as a vital link between our clients and their customers, providing world-class solutions and professional support. We offer a competitive base salary ranging from ₱20,000 to ₱30,000, which is highly dependent on your previous BPO experience and technical proficiency. However, that is just the beginning of your earning potential. Our robust performance-based bonus structure is designed to reward top achievers, allowing you to earn significantly more than the posted offer through monthly incentives and quality scores.
We provide a modern working environment in the heart of Alabang, equipped with the latest technology and a supportive management team dedicated to your professional development. Whether you are an experienced BPO veteran or a talented newcomer looking to break into the industry, ConstantiKnow Inc offers the training and environment you need to succeed in the fast-paced world of customer service. Join us today and become part of a team that values innovation, integrity, and results.
Tanggung Jawab
- Manage large volumes of inbound and outbound calls in a timely and professional manner.
- Identify and assess customers' needs to achieve high levels of satisfaction.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Meet personal and customer service team call handling quotas and production targets.
- Keep detailed records of customer interactions and process customer accounts accurately.
- Resolve customer complaints and provide appropriate solutions or alternatives within time limits.
- Follow communication procedures, guidelines, and policies consistently.
- Continuously improve product knowledge to handle diverse customer inquiries effectively.
Kualifikasi
- Excellent verbal and written English communication skills are essential.
- At least a High School Graduate (K-12) or equivalent; college-level candidates are preferred.
- Previous experience in a BPO or customer service environment is highly advantageous.
- Strong active listening skills and the ability to handle difficult customer situations with empathy.
- Proficiency in basic computer applications, including CRM software and Microsoft Office.
- Ability to multi-task, prioritize, and manage time effectively in a high-pressure environment.
- Willingness to work on shifting schedules, including night shifts, weekends, and holidays.
- Must be able to report to our office location in Alabang, Metro Manila.