Deskripsi Pekerjaan
Are you looking for a rewarding career in the BPO industry? Our client, a leading provider of business process outsourcing solutions, is expanding its team at the Davao City site. We are seeking highly motivated individuals to join us as Call Center Agents (Customer Service Representatives). This is an excellent opportunity to jumpstart your career in a dynamic, fast-paced environment while enjoying a competitive salary, comprehensive benefits, and a clear path for professional growth.
As a Call Center Agent, you will be handling customer inquiries, providing solutions, and ensuring an exceptional customer experience. We provide full paid training to equip you with the skills needed to succeed. Whether you are a seasoned professional or a fresh graduate looking for your first big break, we want to hear from you!
This is a full-time, onsite position located at our state-of-the-art facility in Davao City. We pride ourselves on fostering a supportive and collaborative culture where every team member is valued. Our comprehensive training program covers product knowledge, communication skills, and customer handling techniques to ensure you are fully prepared to excel in your role.
Why join us?
- Competitive salary package (₱20,000 – ₱25,000 per month)
- HMO and other benefits
- Career advancement opportunities
- Fun and engaging work environment
- Full paid training provided
We are looking for individuals who are passionate about helping others, resilient, and eager to learn. If you have a positive attitude and a desire to grow your career in the customer service industry, this is the perfect role for you.
Ready to take the next step? Apply now and become part of our growing family in Davao City! Don't miss this opportunity to work with a prestigious company that invests in its people. Submit your application today!
Tanggung Jawab
- Respond to inbound customer calls and emails in a professional and timely manner.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Follow communication scripts, guidelines, and policies.
- Go the extra mile to engage customers and build rapport.
- Meet personal/team qualitative and quantitative targets.
- Document and update customer records based on interactions.
Kualifikasi
- At least a High School Graduate (Senior High School graduate is highly preferred).
- Excellent verbal and written communication skills in English.
- Willing to work onsite in Davao City.
- Must be amenable to shifting schedules, weekends, and holidays.
- Strong problem-solving and active listening skills.
- Basic computer navigation and typing skills.
- Previous BPO or customer service experience is an advantage but not required.
- Fresh graduates are encouraged to apply!