Deskripsi Pekerjaan
Are you a fluent English speaker with a passion for customer excellence? PT Armada Lintas Khatulistiwa is looking for a dynamic and motivated Call Center Agent to join our expanding team in Yogyakarta. This role is perfect for professionals who thrive in fast-paced environments and are dedicated to providing world-class support to our international clientele.
As a Call Center Agent, you will be the primary point of contact for our customers. You will play a crucial role in maintaining our service standards, resolving inquiries effectively, and ensuring customer satisfaction remains at an all-time high. We offer a supportive work culture, consistent career development pathways, and the opportunity to hone your communication skills in a professional setting.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Provide accurate information regarding company products, services, and policies in English.
- Resolve customer complaints or technical issues by following established company procedures.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Escalate complex issues to the appropriate department when necessary to ensure swift resolution.
- Meet and exceed daily productivity targets, including call handling time and quality assurance scores.
- Collaborate with team members to share best practices and improve service delivery standards.
Kualifikasi
- Minimum Diploma degree (D3) from any major.
- Excellent verbal and written English communication skills (mandatory).
- Minimum 1 year of experience in a customer service or call center environment is preferred (fresh graduates with high English proficiency are welcome to apply).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in computer usage and standard office software (Google Suite/Microsoft Office).
- Willingness to work in rotating shifts if required.
- Customer-oriented mindset with a polite, professional, and friendly attitude.
- Able to work effectively as part of a team in a fast-paced environment.