Deskripsi Pekerjaan
Join our dynamic team as a Call Center Agent at Eton Centris Site and embark on a rewarding career in customer service. We're seeking motivated individuals with excellent communication skills and a passion for helping others. As a Call Center Agent, you'll be the first point of contact for our valued customers, providing exceptional service and resolving inquiries efficiently. We offer competitive compensation ranging from ₱20,000 to ₱30,000 per month, along with opportunities for career growth and professional development. Our supportive work environment encourages continuous learning and recognizes outstanding performance. If you're looking for a stable job with growth potential in the bustling heart of Quezon City, this is the opportunity you've been waiting for. Apply today and become part of our commitment to excellence in customer service!
Tanggung Jawab
- Handle inbound and outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns in a timely manner
- Document all customer interactions and maintain accurate records
- Meet or exceed performance metrics including call handling time and customer satisfaction scores
- Collaborate with team members to ensure consistent service quality
- Continuously update product knowledge to provide accurate information
- Identify opportunities for process improvements and suggest solutions
Kualifikasi
- High school diploma or equivalent; college degree is a plus
- At least 6 months of call center or customer service experience
- Excellent communication skills in both English and Filipino
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and handle pressure
- Basic computer literacy and familiarity with CRM systems
- Positive attitude and willingness to learn new skills