Deskripsi Pekerjaan
Are you a motivated communicator looking to jumpstart your career in the BPO industry? We are currently seeking dedicated and customer-focused Call Center Agents to join our growing team in the heart of Makati City. This is an excellent opportunity to gain professional experience, develop top-tier customer service skills, and enjoy a stable, rewarding career path.
In this role, you will be the primary point of contact for our valued clients, providing solutions, handling inquiries, and ensuring an exceptional customer experience. We pride ourselves on fostering a collaborative workplace where team members are supported, mentored, and encouraged to grow. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you!
This is a 100% onsite role, allowing you to benefit from real-time support from supervisors, vibrant team culture, and the professional atmosphere of our Makati office. Apply today and take the next step in your professional journey.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism.
- Resolve customer complaints or issues by providing accurate information and effective solutions.
- Maintain high levels of customer satisfaction while meeting daily productivity and quality targets.
- Document customer interactions accurately in our CRM system.
- Collaborate with team members and supervisors to improve overall service workflows.
- Stay updated on product knowledge, services, and company policies.
- Escalate complex issues to the appropriate department as required.
Kualifikasi
- Educational background: High School Graduate, Senior High School, or College Level/Graduate.
- Strong verbal and written communication skills in English.
- Basic computer navigation and typing skills.
- Ability to work in a fast-paced, high-pressure, onsite work environment.
- Strong problem-solving skills and a positive, patient attitude.
- Ability to work in shifting schedules, including weekends or holidays as needed.
- Prior experience in a call center or customer-facing role is a plus, but not required (Fresh graduates are encouraged to apply!).