Deskripsi Pekerjaan
Are you looking to kickstart your professional career in the dynamic world of Business Process Outsourcing (BPO)? Foundever is looking for motivated, high-energy individuals to join our team in Mandaluyong City! We specialize in delivering world-class customer experiences, and we believe that talent comes in many forms—which is why no previous BPO or call center experience is required.
As a Call Center Agent, you will be the voice of our brand, helping customers solve problems, providing expert product guidance, and ensuring total satisfaction. We provide comprehensive, paid training programs designed to set you up for success from day one. If you have a passion for helping people, excellent communication skills, and a drive to grow your career, we want to meet you!
At Foundever, we don't just offer a job; we offer a career path. Enjoy competitive compensation, a supportive work environment, and industry-leading benefits designed to help you thrive both personally and professionally.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, or chat with a professional and helpful demeanor.
- Identify customer needs, troubleshoot issues, and provide accurate, efficient solutions.
- Maintain high levels of customer satisfaction by delivering personalized and empathetic service.
- Document customer interactions accurately in our internal CRM systems.
- Meet or exceed individual and team performance metrics, including call handling time and resolution rates.
- Collaborate with team leads and peers to share best practices and drive continuous improvement.
- Stay updated on product knowledge and policy changes to provide the most accurate assistance.
Kualifikasi
- Educational attainment: At least Senior High School graduate or completed at least 2 years in college.
- No BPO or call center experience required—we value your potential and train your skills!
- Excellent verbal and written English communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Basic computer literacy and ability to navigate multiple software applications simultaneously.
- Ability to thrive in a fast-paced, goal-oriented environment.
- Must be willing to work on a shifting schedule (including holidays and weekends if necessary).