Deskripsi Pekerjaan
Join Med-Metrix International and become part of a dynamic team that delivers exceptional customer service solutions! We are currently seeking dedicated and motivated Call Center Representatives to support our growing operations in Pasig City.
At Med-Metrix, we believe in rewarding our employees with outstanding benefits from day one. Enjoy 8-hour fixed shifts with guaranteed weekends off, ensuring you maintain the perfect work-life balance. Your health and your family's well-being are our priority — benefit from Day 1 HMO coverage including 2 dependents absolutely FREE!
This is an excellent opportunity for individuals who thrive in fast-paced environments and enjoy helping customers resolve their concerns efficiently. You'll receive comprehensive training to ensure your success, along with career advancement opportunities as you grow with our organization.
We value team collaboration, professionalism, and a customer-first attitude. If you're ready to start a rewarding career in the BPO industry with a company that truly cares about its employees, we want to hear from you!
Tanggung Jawab
- Handle inbound and outbound customer calls professionally and efficiently
- Provide accurate information and solutions to customer inquiries
- Maintain detailed records of customer interactions and transactions
- Meet individual performance targets for calls handled and customer satisfaction
- Escalate complex issues to supervisors while providing clear communication
- Work collaboratively with team members to achieve department goals
- Adhere to company policies, procedures, and quality standards
Kualifikasi
- Minimum of 6 months customer service experience (BPO background is a plus)
- Excellent communication skills in English, both verbal and written
- Strong problem-solving abilities with a customer-focused approach
- Proficiency in computer applications and typing speed of at least 30 WPM
- Willingness to work in Pasig City with fixed schedule (8-hour shifts)
- High school diploma or equivalent; college graduates are encouraged to apply
- Can adapt to a rotating shift schedule if required
- Positive attitude, reliable, and able to work under pressure