Deskripsi Pekerjaan
Are you a high-energy communicator looking to kickstart or advance your career in the BPO industry? ConstantiKnow Inc is seeking a motivated and customer-centric Call Center Representative to join our growing team in Mandaue City, Cebu.
We believe that your expertise deserves to be rewarded. While our base salary is competitive, our performance-based culture means that you have the opportunity to earn significantly more through bonuses and incentives. If you are passionate about providing world-class service and thrive in a fast-paced environment, we want to hear from you!
At ConstantiKnow Inc, we prioritize employee growth, provide comprehensive training, and offer a supportive work environment that empowers you to hit your targets and achieve your financial goals.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues, troubleshoot problems, and provide accurate information regarding products and services.
- Maintain high levels of customer satisfaction by providing efficient and personalized support.
- Document all customer interactions clearly and accurately in our internal CRM systems.
- Meet or exceed daily and weekly performance metrics, including Average Handle Time (AHT) and Quality Assurance scores.
- Collaborate with team leads and peers to identify areas for process improvement.
- Stay updated on product knowledge and policy changes to ensure consistent service delivery.
Kualifikasi
- Educational attainment: At least Senior High School graduate or completed at least 2 years in college.
- Previous experience in a BPO or call center environment is highly preferred but not required for exceptional communicators.
- Excellent verbal and written English communication skills.
- Strong problem-solving abilities and the capacity to handle difficult situations with composure.
- Technologically savvy with proficiency in using Windows-based applications and CRM software.
- Must be willing to work in shifting schedules, including weekends and holidays if required.
- Ability to thrive in a target-driven, fast-paced environment.