Deskripsi Pekerjaan
ConstantiKnow Inc, a leading BPO company based in Cebu City, is seeking enthusiastic and customer-focused individuals to join our team as Call Center Representatives. As the first point of contact for our valued customers, you will play a critical role in delivering exceptional service and building lasting relationships. With a competitive base salary of ₱20,000 to ₱30,000 per month (depending on your BPO experience) and performance-based bonuses, this role offers significant earning potential. We believe in rewarding excellence and providing opportunities for career growth.
At ConstantiKnow Inc, we provide comprehensive training to ensure you succeed. You will handle a variety of inbound and outbound calls, assist customers with inquiries, troubleshoot issues, and ensure a positive experience every time. Our modern facilities and supportive management team create an environment where you can thrive. We foster a culture of collaboration, continuous learning, and recognition.
In addition to a competitive salary, we offer a comprehensive benefits package including health insurance, paid time off, and career development programs. Our team members enjoy a vibrant work culture with regular team activities and mentorship opportunities. Whether you are a seasoned BPO professional or looking to kick-start your career, ConstantiKnow Inc provides a path to success.
If you are passionate about helping others, possess strong communication skills, and are ready to take on challenges, we want to hear from you. Apply now to become a part of our growing family and take your career to new heights!
Tanggung Jawab
- Handle inbound and outbound calls professionally and promptly.
- Address customer inquiries, concerns, and complaints with empathy and efficiency.
- Provide accurate information regarding products, services, and policies.
- Document call details and update customer accounts in CRM systems.
- Meet key performance indicators like call quality, handle time, and customer satisfaction.
- Collaborate with team leads and peers to enhance service delivery.
- Identify and escalate complex issues to appropriate departments.
- Participate in ongoing training and development sessions.
Kualifikasi
- At least 6 months of BPO or call center experience is preferred.
- Excellent English communication skills, both verbal and written.
- Strong listening and problem-solving abilities.
- Ability to work under pressure and handle challenging interactions.
- Basic computer literacy and familiarity with CRM software.
- High school graduate; college degree or relevant certifications are an advantage.
- Flexibility to work shifts including nights, weekends, and holidays.
- Must be willing to work onsite in Cebu City.