Deskripsi Pekerjaan
Duta Generasi Mandiri is currently seeking a highly motivated and communicative Call Center Representative to join our professional team in Badung, Bali. In this role, you will be the primary point of contact for our valued customers, providing exceptional support and resolving inquiries with a focus on efficiency and customer satisfaction.
We are looking for individuals who possess a strong desire to help others and the ability to remain calm and professional in a fast-paced environment. You will play a vital role in maintaining our service standards and ensuring a positive experience for all clients. If you are passionate about communication and want to build a career in a dynamic service environment, we invite you to apply today.
Tanggung Jawab
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and chat.
- Identify and assess customers' needs to achieve satisfaction and provide accurate solutions.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Maintain records of customer interactions, transactions, comments, and complaints.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Follow communication procedures, guidelines, and policies provided by the company.
- Contribute to team efforts by accomplishing related results as needed.
Kualifikasi
- Minimum education background of High School Diploma or equivalent.
- Excellent communication skills in Bahasa Indonesia; proficiency in English is a significant advantage.
- Proficiency in computer operations and basic office software.
- Ability to remain patient, empathetic, and professional under pressure.
- Strong problem-solving skills and attention to detail.
- Willingness to work in a shifting schedule as required.
- Reside in or willing to be relocated to Badung, Bali.