Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer service? Electronic City Indonesia, a leader in the electronics retail industry, is looking for a dedicated and articulate Call Center Representative to join our growing team in Jakarta.
In this role, you will be the voice of our company, serving as the first point of contact for our valued customers. You will play a crucial role in maintaining our reputation for excellence by addressing inquiries, resolving complaints, and ensuring that every customer interaction ends on a high note. We are seeking individuals who are empathetic, problem-solvers, and thrive in a fast-paced environment.
If you have excellent communication skills and a desire to help others while growing your career within a reputable national retail organization, we want to hear from you!
Tanggung Jawab
- Manage high volumes of inbound and outbound customer calls with professionalism and courtesy.
- Identify customer needs, research issues, and provide accurate, effective solutions.
- Maintain comprehensive records of customer interactions, transactions, and comments in the CRM system.
- Escalate complex issues to the appropriate department when necessary to ensure swift resolution.
- Provide product information, pricing, and availability to assist customers with their purchase decisions.
- Follow established communication procedures and quality standards to ensure customer satisfaction.
- Proactively participate in team meetings and training sessions to improve service performance.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or Diploma/Bachelor's degree in any field.
- Previous experience in a Call Center, Customer Service, or Retail environment is highly preferred.
- Excellent verbal and written communication skills in Bahasa Indonesia; English proficiency is a plus.
- Strong computer literacy and typing skills (familiarity with MS Office and CRM software).
- Strong active listening skills and the ability to empathize with customer concerns.
- Patience, resilience, and the ability to work in a rotating shift schedule.
- Strong problem-solving mindset with high attention to detail.