Deskripsi Pekerjaan
Join ConstantiKnow Inc's dynamic team as a Call Center Representative (Non-Voice Account) and unlock your potential in the BPO industry! We offer competitive compensation starting at ₱20,000–₱30,000 monthly, with your salary reflecting your valuable BPO experience. But that's just the beginning—top performers can significantly increase their earnings through performance-based bonuses and incentives. This non-voice role focuses on delivering exceptional customer service through written channels, making it perfect for professionals who excel in digital communication.
At ConstantiKnow Inc, we foster a supportive environment where your growth matters. You'll gain exposure to cutting-edge customer engagement platforms while developing skills in problem-solving, multitasking, and client relationship management. Whether you're an experienced BPO professional or looking to transition into customer service, this position offers a clear career path with opportunities for advancement and skill development.
Tanggung Jawab
- Handle high-volume customer inquiries via chat, email, and digital platforms with exceptional written communication
- Resolve customer issues efficiently while maintaining professionalism and empathy
- Document all customer interactions accurately in CRM systems
- Adhere to service level agreements (SLAs) and quality standards
- Collaborate with team members to improve processes and share best practices
- Continuously update product knowledge to provide accurate information
- Meet or exceed key performance indicators (KPIs) such as response time and resolution rate
Kualifikasi
- Minimum 6 months of BPO experience (non-voice preferred)
- Excellent written communication skills with strong grammar and spelling
- Proficient in using CRM software and digital communication tools
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent (college graduates preferred)
- Customer-focused mindset with problem-solving abilities
- Willingness to work flexible hours including weekends
- Basic computer literacy and typing speed of 30+ WPM