Deskripsi Pekerjaan
Join TransPak as a Customer Support Lead and take charge of our Operation Support Team! This strategic leadership role offers the opportunity to drive excellence in customer service while ensuring efficient and accurate order execution. As a key member of our team, you'll be responsible for mentoring support staff, implementing best practices, and continuously improving our customer service processes.
At TransPak, we value customer-centric approaches and operational excellence. This position is ideal for experienced customer service professionals who are ready to take on leadership responsibilities. You'll work closely with various departments to ensure seamless customer experiences while maintaining high standards of service delivery.
If you're passionate about customer satisfaction, have strong leadership skills, and thrive in a fast-paced environment, we encourage you to apply. TransPak offers a dynamic workplace culture with opportunities for professional growth and development.
Tanggung Jawab
- Lead and manage the Operation Support Team to deliver efficient and accurate customer order execution
- Develop and implement customer service strategies that enhance customer satisfaction
- Train, mentor, and evaluate team members to ensure high performance standards
- Monitor team performance metrics and identify areas for improvement
- Collaborate with other departments to resolve complex customer issues
- Implement and maintain quality assurance processes for customer service operations
- Stay updated on industry trends and best practices in customer service management
- Prepare regular reports on team performance and customer satisfaction metrics
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or related field
- Minimum of 3-5 years of experience in customer service, with at least 2 years in a leadership role
- Strong knowledge of customer service principles and practices
- Excellent communication, interpersonal, and problem-solving skills
- Experience with customer relationship management (CRM) software
- Ability to work effectively in a fast-paced environment with multiple priorities
- Strong analytical skills with the ability to interpret performance metrics
- Proficiency in Microsoft Office Suite and relevant customer service tools