Deskripsi Pekerjaan
Are you a passionate communicator looking to take the next step in your customer service career? We are seeking dynamic Customer Service Officers to join our call centre operations located conveniently at Geylang Bahru. In this role, you will represent a leading organization, acting as the primary point of contact for customer inquiries across multiple digital channels.
As part of this high-performing team, you will enjoy a supportive work environment, structured training, and excellent progression opportunities. Plus, stand a chance to receive an attractive variable performance bonus of up to 3 months!
If you are customer-oriented, thrive in fast-paced environments, and enjoy resolving issues through both voice and digital (non-voice) platforms, we want to hear from you. Apply today to secure your spot in our upcoming intake!
Tanggung Jawab
- Manage and resolve customer inquiries received via digital platforms, including voice (phone calls) and non-voice (live chat, email, social media) channels.
- Provide prompt, accurate, and professional responses to ensure a high level of customer satisfaction.
- Analyze customer issues, troubleshoot problems, and escalate complex cases to relevant internal departments when necessary.
- Maintain comprehensive and precise records of all customer interactions within the CRM system.
- Meet individual and team key performance indicators (KPIs) such as average handling time, first-contact resolution, and customer satisfaction (CSAT) scores.
- Collaborate with team leaders and peers to share feedback and continuously improve customer service delivery workflows.
Kualifikasi
- Minimum GCE 'N' / 'O' Level, Nitec, or Diploma in any field of study.
- At least 1 year of experience in a call centre, customer service, or helpdesk environment is highly preferred, though entry-level candidates with excellent communication skills are welcome to apply.
- Strong verbal and written communication skills in English to support diverse customer segments.
- Comfortable navigating digital communication systems, CRM tools, and multiple ticketing platforms.
- Excellent active listening, empathy, and problem-solving skills to manage challenging customer interactions calmly.
- Ability to work efficiently in a dynamic, fast-paced environment.
- Openness to working on a flexible rotating shift pattern if required by operations.