Deskripsi Pekerjaan
Join PERSOL as a dedicated Call Centre Officer and provide exceptional personalized service to our banking clients. In this role, you will be the primary point of contact for customers, handling inquiries regarding various banking products, account services, and general support via telephone. We are looking for a proactive individual who can handle the AM shift rotation with enthusiasm and professionalism. You will be the voice of our brand, ensuring customer satisfaction and resolving issues efficiently. This is a great opportunity to develop your career in the banking sector with a reputable staffing agency.
Tanggung Jawab
- Handle inbound and outbound calls regarding banking products, accounts, and service enquiries.
- Provide accurate information on account balances, transactions, and general banking procedures.
- Resolve customer complaints and queries effectively while maintaining a professional demeanor.
- Update customer records and account details in the CRM system accurately and in a timely manner.
- Follow call scripts and guidelines while maintaining a personal, empathetic, and customer-centric touch.
- Assist in cross-selling relevant banking products to meet sales targets and customer needs.
- Maintain high levels of customer satisfaction (CSAT) and follow up on unresolved issues.
Kualifikasi
- Minimum 1-2 years of experience in a call center or customer service role.
- Excellent verbal communication skills with a clear, friendly, and professional tone.
- Basic understanding of banking products, accounts, and financial services is an advantage.
- Ability to work in rotating shifts, specifically including the AM shift schedule.
- Proficient in using computer systems, CRM software, and MS Office applications.
- Strong customer-oriented mindset with problem-solving and conflict resolution abilities.
- High school diploma or equivalent qualification.