Deskripsi Pekerjaan
Join our dynamic team as a Car Service Advisor at PT Wonder Mobilitas Indonesia! As the vital bridge between customers and technicians, you'll provide clear technical explanations about vehicle conditions, ensuring transparency and trust throughout the service journey. Your expertise will help customers make informed decisions while maintaining high standards of automotive care. This role requires exceptional communication skills, technical aptitude, and a passion for delivering exceptional customer experiences in Jakarta's competitive automotive sector.
You'll be responsible for diagnosing vehicle issues, recommending necessary services, and managing service workflows efficiently. Our ideal candidate thrives in fast-paced environments, possesses deep automotive knowledge, and excels at converting technical information into understandable customer guidance. If you're ready to advance your career in Indonesia's growing mobility industry, apply now to become part of our innovative team!
Tanggung Jawab
- Provide clear technical explanations about vehicle conditions and required services
- Diagnose automotive issues through customer consultation and vehicle inspection
- Recommend appropriate maintenance and repair solutions with transparent pricing
- Coordinate between customers and technicians to ensure service quality
- Manage service scheduling, documentation, and billing processes
- Upsell additional services and products to enhance customer value
- Maintain detailed service records in dealership management systems
- Build long-term customer relationships through proactive communication
Kualifikasi
- Minimum high school diploma or equivalent technical certification
- 1+ years of experience in automotive service advisor or customer service roles
- Strong knowledge of vehicle systems and diagnostic procedures
- Excellent verbal communication and interpersonal skills
- Proficiency in dealership management software (e.g., DMS, CRM)
- Ability to translate technical information into customer-friendly language
- Valid driver's license with clean driving record
- Fluency in Bahasa Indonesia and basic English