Deskripsi Pekerjaan
Are you a dedicated healthcare professional looking to make a global impact? Globaltize is seeking a proactive After Hours Care Coordinator to join our team in Manila. This pivotal role ensures seamless care delivery and operational excellence during US off-peak hours.
As an After Hours Care Coordinator, you will serve as the primary point of contact for patients and clinical staff when our US-based teams are offline. You will be responsible for managing urgent inquiries, triaging patient needs, and ensuring that our high standards of care are maintained around the clock. This is an ideal position for a detail-oriented individual with a background in healthcare administration or patient services who thrives in a fast-paced, remote-supported environment.
At Globaltize, we value empathy, precision, and effective communication. You will be supported by a robust internal system and a collaborative team that bridges the gap between international healthcare delivery and local operational support. If you are ready to take your career to the next level while working for a growing global firm, we want to hear from you.
Tanggung Jawab
- Serve as the primary operational point of contact during after-hours shifts, ensuring continuity of care.
- Triage and prioritize urgent patient inquiries and clinical requests with accuracy and empathy.
- Coordinate with US-based clinical staff to facilitate seamless patient handoffs and follow-ups.
- Maintain precise documentation in the Electronic Health Record (EHR) system for all after-hours interactions.
- Monitor patient care workflows and proactively address any operational bottlenecks.
- Handle complex scheduling adjustments and emergency staffing requests to ensure optimal coverage.
- Escalate critical incidents to the appropriate clinical management team per established protocols.
Kualifikasi
- Minimum of 2-3 years of experience in healthcare coordination, medical administration, or patient support.
- Excellent proficiency in English (written and verbal) is essential for effective communication with US-based stakeholders.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Advanced computer literacy, including experience with EHR systems and CRM software.
- Proven ability to manage high-pressure situations and maintain professional composure.
- Strong organizational skills with a keen eye for detail and data integrity.
- Flexibility to work shift schedules that align with US after-hours time zones.