Deskripsi Pekerjaan
Join Gain City Group, one of Singapore's most trusted and leading retailers in electronics, IT, and furniture. For over 40 years, we have been dedicated to providing exceptional value and service to our customers. We are currently seeking a dynamic and experienced Cashier's Team Lead to oversee operations at our flagship Tampines Megastore, a vibrant and high-traffic retail hub in the East Region.
Your Role in Our Success
In this pivotal supervisory role, you will be the cornerstone of our cashier operations, ensuring that every single customer interaction is handled with speed, accuracy, and warmth. You will lead, mentor, and motivate a dedicated team of cashiers, taking full ownership of daily operations, manpower scheduling, and service quality standards. Your leadership will directly impact our store's reputation and customer satisfaction.
What You Will Do
You will be responsible for the end-to-end management of the cashier department. This includes monitoring transaction accuracy, managing cash flows, performing daily reconciliations, and ensuring that all financial protocols are strictly followed. You will handle complex customer service issues such as refunds, exchanges, and discrepancies with professionalism and efficiency. As a coach and mentor, you will identify training needs within your team, conduct comprehensive onboarding sessions for new cashiers, and provide continuous on-the-job training to enhance performance and service skills. Furthermore, you will collaborate closely with the Store Manager and other department heads to streamline checkout processes, implement effective loss prevention measures, and consistently achieve key operational KPIs.
Why Join Gain City?
We are a homegrown brand that values our people. We offer a supportive work culture, opportunities for career progression, and a competitive remuneration package. If you are a natural leader with a passion for retail and a sharp eye for detail, this is your opportunity to take the next step in your career with a market leader.
Take charge of your professional journey at Gain City, where your contributions will be recognized and rewarded. Apply now to become our Cashier's Team Lead at Tampines Megastore!
Tanggung Jawab
- Oversee and manage the daily operations of the cashier department at Tampines Megastore, ensuring efficient and accurate transaction processing.
- Lead, mentor, and motivate a team of cashiers, fostering a positive and high-performance work culture.
- Plan and manage manpower schedules to ensure adequate coverage during peak and non-peak hours.
- Handle cash discrepancies, refunds, exchanges, and end-of-day reconciliation processes meticulously.
- Conduct regular training sessions for new and existing staff on POS systems, store policies, and customer service protocols.
- Monitor service quality, promptly resolve customer complaints and feedback, ensuring a seamless shopping experience.
- Collaborate with the store management team to streamline workflows, reduce checkout times, and achieve operational KPIs.
- Ensure strict compliance with financial controls, internal audits, and security policies at all times.
Kualifikasi
- Diploma in Business, Retail Management, or related field preferred.
- Minimum 2 years of experience in a retail cashiering environment, with at least 1 year in a supervisory or team lead capacity.
- Proven track record in team leadership, coaching, and performance management.
- Strong numerical aptitude and meticulous attention to detail.
- Proficient in POS systems and Microsoft Office Suite (especially Excel).
- Excellent communication, interpersonal, and problem-solving skills.
- Customer-centric mindset with a genuine passion for delivering exceptional service.
- Willingness to work retail hours, including weekends and public holidays.