Deskripsi Pekerjaan
Are you a highly organized and customer-focused individual passionate about education and creating a positive learning environment? Zenith Learning Group Pte Ltd is seeking a dynamic and dedicated Centre Operations & Customer Support Associate to join our vibrant team in Singapore.
At Zenith Learning Group, we are committed to empowering students through exceptional educational experiences. Our learning centres are designed to be welcoming, efficient, and inspiring spaces where students can thrive. We are looking for a proactive individual who can take ownership of centre operations and play a crucial role in enhancing student participation and engagement through the seamless execution of events and courses.
In this role, you will be the face of our centre, providing world-class customer service to students and parents, ensuring the centre operates smoothly daily, and maintaining an organized and clean environment. You will collaborate closely with the operations and academic teams to bring our courses and events to life. If you are someone who takes pride in organization, enjoys interacting with people, and wants to contribute to the educational journey of students, this is the perfect opportunity for you.
Your efforts will directly impact the student experience, creating a supportive and motivating atmosphere that encourages learning and growth. Join us in our mission to foster a love for learning and help students achieve their full potential. Apply today to become a key part of the Zenith Learning Group family!
Tanggung Jawab
- Coordinate and support the logistics of centre events and courses to maximize student participation and engagement.
- Maintain the highest standards of cleanliness, safety, and organizational excellence throughout the learning centre.
- Serve as the primary point of contact for students, parents, and visitors, delivering exceptional customer service and promptly addressing inquiries.
- Assist with end-to-end course administration, including scheduling classes, managing registrations, and preparing learning materials.
- Monitor and manage centre inventory of office supplies, learning materials, and merchandise, ensuring stock levels are adequate.
- Support the daily opening and closing procedures of the centre, ensuring all systems and spaces are properly set up and secured.
- Collect, document, and escalate feedback from students and parents to help improve service quality and programme delivery.
- Ensure strict compliance with company policies, brand standards, and workplace safety regulations.
Kualifikasi
- Diploma or equivalent in Business Administration, Hospitality, Education, or a related field.
- Minimum 1 year of experience in operations, customer service, or administration. Fresh graduates with strong internship backgrounds are welcome to apply.
- Excellent verbal and written communication skills in English.
- Strong organizational and multitasking abilities with a keen eye for detail.
- Proven ability to work effectively both independently and as part of a collaborative team.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with scheduling software.
- A customer-centric mindset and a genuine passion for education and student development.
- Flexibility to work on some evenings and weekends as required for events and peak periods.