Deskripsi Pekerjaan
Are you looking to start your career in customer service without the pressure of phone calls? Bridgetowne is seeking enthusiastic Chat Support Representatives to join our dynamic team. As a Chat Support Representative, you'll be the first point of contact for our valued customers, providing assistance through written communication channels.
We offer comprehensive training to ensure you succeed in this role, making it perfect for those new to the customer service industry. Our competitive salary package of up to ₱30,000 per month reflects the value we place on our team members. Additionally, we provide opportunities for career growth and professional development.
Our Makati-based office offers a modern and supportive work environment where you can thrive. If you're a good communicator, patient, and enjoy helping others, this could be the perfect opportunity to launch your career in customer service.
Tanggung Jawab
- Respond to customer inquiries via chat in a timely and professional manner
- Provide accurate information about products and services
- Resolve customer issues and concerns effectively
- Document all customer interactions and maintain accurate records
- Collaborate with team members to ensure consistent customer service
- Identify opportunities for process improvements
- Adhere to company policies and procedures
- Meet performance metrics for response time and customer satisfaction
Kualifikasi
- High school diploma or equivalent (college graduates are welcome)
- Excellent written communication skills in English
- Strong problem-solving abilities
- Basic computer literacy and typing skills
- Ability to work in a fast-paced environment
- Patient and customer-focused attitude
- No prior experience required as full training will be provided
- Willingness to work in Makati City