Deskripsi Pekerjaan
Are you ready to take the helm of logistics excellence? Shopee is seeking a dedicated City Operations Lead - SPX Express to oversee the operational heartbeat of our delivery network. In this pivotal role, you will be responsible for the end-to-end management of city operations, ensuring that our promise of fast, reliable delivery is met with precision and efficiency. You will drive the operational strategy for the region, managing everything from last-mile delivery execution to supply chain optimization.
As a key leader within Shopee’s operations division, you will work in a fast-paced environment where your decisions directly impact millions of customers. You will lead a team of operations professionals, collaborate with cross-functional departments, and implement data-driven solutions to solve complex logistical challenges. If you are passionate about operations, enjoy leading teams, and want to shape the future of e-commerce in Indonesia, this is the opportunity for you.
Tanggung Jawab
- Lead and manage the daily operations of the SPX Express network in the assigned region, ensuring high service standards.
- Analyze operational data to identify bottlenecks and implement process improvements to enhance efficiency and reduce costs.
- Develop and monitor key performance indicators (KPIs) such as delivery accuracy, turnaround time, and customer satisfaction scores.
- Collaborate with cross-functional teams, including Sales, Marketing, and Customer Service, to align operational strategies with business objectives.
- Build and mentor a high-performing operations team, conducting regular performance reviews and training sessions.
- Manage relationships with third-party logistics partners and service providers to ensure optimal service quality.
- Oversee budget management and resource allocation for city-level operations.
Kualifikasi
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 3-5 years of experience in operations management, logistics, or supply chain, preferably in the e-commerce or FMCG sector.
- Proven track record of leading teams and managing operational budgets effectively.
- Strong analytical skills with the ability to interpret data and drive data-informed decision-making.
- Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Familiarity with logistics software, ERP systems, and MS Office suite.
- Fluent in English and Indonesian (Bahasa Indonesia).