Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for accuracy and client service? Pioneer Your Insurance is currently seeking a dedicated Claims Processor to join our growing team in Iloilo City. In this pivotal role, you will be the backbone of our claims department, ensuring that every submission is reviewed with precision and handled with the utmost empathy.
We are looking for someone who excels in analytical thinking, thrives in a fast-paced environment, and is committed to delivering excellence. As a Claims Processor, you will act as a key liaison between our company and our policyholders, providing clarity and support during their most important moments. If you have a background in insurance, finance, or customer administration and are ready to advance your career with a forward-thinking company, we want to hear from you.
Tanggung Jawab
- Examine, evaluate, and process insurance claims to ensure accuracy and compliance with company policies.
- Maintain clear and professional communication with clients regarding the status and requirements of their claims.
- Review supporting documentation, such as medical records or incident reports, to determine liability and coverage.
- Prepare and generate detailed claims reports for management review and internal auditing.
- Collaborate with internal departments to resolve discrepancies and expedite claims resolution.
- Provide prompt resolutions to client inquiries and resolve potential escalations with high levels of customer service.
- Maintain organized and secure digital records of all processed claims in accordance with data privacy regulations.
Kualifikasi
- Bachelor’s degree in Business Administration, Finance, Nursing, or any related field.
- Minimum of 1-2 years of experience in claims processing, insurance operations, or related back-office administrative roles.
- Strong analytical and problem-solving skills with a high degree of attention to detail.
- Excellent verbal and written communication skills in English and Filipino.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively to meet tight processing deadlines.
- Must be based in Iloilo City or willing to work on-site.