Deskripsi Pekerjaan
Join an industry leader as a Clearance Representative (Night Shift) at our Kuala Lumpur City Centre location. This is an exciting opportunity for individuals seeking to advance their careers in a dynamic, fast-paced environment with comprehensive benefits and growth opportunities.
As a key member of our team, you will play a vital role in processing documentation, handling customer inquiries, and ensuring smooth operational workflows during night shift operations. We offer an attractive compensation package that includes performance bonuses, allowances, and tuition assistance to support your professional development.
This position is ideal for self-motivated individuals who thrive in evening work environments and possess strong communication skills. You'll have the chance to work with industry professionals while enjoying the flexibility of a night shift schedule that allows for better work-life balance.
We are committed to fostering a supportive and inclusive workplace where every team member can reach their full potential. If you're ready to take the next step in your career and join a team that values excellence and continuous improvement, we want to hear from you.
Tanggung Jawab
- Process and verify clearance documentation accurately and efficiently
- Handle customer inquiries and provide timely resolution via phone, email, and chat
- Ensure compliance with company policies and regulatory requirements
- Maintain detailed records and update databases with relevant information
- Coordinate with internal departments to resolve clearance issues
- Monitor workflow and prioritize tasks to meet deadlines
- Identify process improvements and recommend solutions
- Provide excellent customer service and maintain professional communication
Kualifikasi
- Minimum SPM/O-Level qualification or equivalent
- Previous experience in customer service, admin, or clearance roles is advantageous
- Strong verbal and written communication skills in English and Malay
- Excellent attention to detail and organizational abilities
- Ability to work independently and as part of a team during night shifts
- Proficiency in MS Office applications and data entry
- Customer-oriented mindset with problem-solving skills
- Willingness to work rotating night shifts and public holidays