Deskripsi Pekerjaan
Join our dynamic night shift team as a Clearance Representative and provide exceptional support to US customers from the heart of Kuala Lumpur. This role offers a unique opportunity to work in a fast-paced environment while enjoying comprehensive benefits designed to support your professional and personal growth. As a key member of our customer service team, you'll play a vital role in resolving clearance inquiries, ensuring seamless transactions, and building lasting relationships with international clients.
We're committed to investing in our employees through competitive compensation, tuition assistance programs for continuous learning, and clear pathways for career advancement. Our inclusive culture values teamwork, innovation, and excellence, providing the ideal platform to develop your skills while making a tangible impact on customer satisfaction.
Tanggung Jawab
- Handle customer inquiries regarding clearance processes and documentation requirements
- Provide real-time support to US customers during night shift hours (10 PM - 6 AM)
- Resolve clearance-related issues efficiently while maintaining service quality standards
- Collaborate with cross-functional teams to ensure seamless transaction processing
- Maintain accurate records of customer interactions and clearance documentation
- Identify process improvement opportunities and contribute to team efficiency
- Adhere to compliance protocols and data security standards
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year of customer service or call center experience
- Excellent verbal and written communication skills in English
- Ability to work independently during night shift hours
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office applications
- Flexibility to adapt to changing schedules and priorities
- Positive attitude with commitment to customer satisfaction