Deskripsi Pekerjaan
Join DC2 Outsourcing Solutions Corporation as a Client Advocate and become the cornerstone of our legal intake process. This pivotal role requires exceptional communication skills and empathy as you serve as the first point of contact for individuals seeking legal assistance. You will expertly gather critical case details, screen potential claims for viability, and ensure seamless transitions through our intake workflow. Your ability to build rapport while maintaining professionalism will directly impact client satisfaction and case progression.
We seek a dedicated professional who thrives in dynamic environments and possesses meticulous attention to detail. In this full-time position, you'll collaborate closely with legal teams to document interactions accurately, maintain confidential records, and uphold the highest standards of client service. The competitive salary range of ₱30,000 – ₱35,000 per month reflects the importance of your contribution to our mission of accessible legal support.
DC2 Outsourcing Solutions Corporation values integrity and client-centric approaches, making this ideal for those passionate about advocacy and legal services. If you excel at navigating sensitive conversations and ensuring smooth operational processes, we invite you to apply and grow with our team in Metro Manila.
Tanggung Jawab
- First point of contact for potential clients seeking legal assistance
- Gather comprehensive case details and claim documentation
- Screen claims for eligibility and legal viability
- Maintain accurate client interaction records in CRM systems
- Coordinate with legal teams for smooth intake transitions
- Provide empathetic communication during sensitive inquiries
- Ensure confidentiality and compliance with legal protocols
Kualifikasi
- Bachelor's degree in Paralegal Studies, Legal Management, or related field
- Minimum 1 year experience in legal intake or customer advocacy
- Exceptional verbal and written communication skills
- Proficiency with CRM software and case management systems
- Ability to maintain confidentiality and handle sensitive information
- Strong organizational skills with attention to detail
- Customer-focused mindset with problem-solving abilities