Deskripsi Pekerjaan
Are you a natural problem-solver with a passion for creating meaningful human connections? Lunch Actually, Asia’s leading dating service, is seeking an empathetic and highly organized Client Care & Resolution Specialist to join our team in Jakarta Selatan. In this pivotal role, you will act as the primary bridge between our valued members and our service team, ensuring that every interaction is handled with care, efficiency, and professional grace.
You won't just be answering queries; you will be curating the member experience and resolving complex situations to ensure our clients feel supported throughout their journey to find love. If you thrive in a fast-paced environment and take pride in delivering top-tier service, we want to meet you.
Tanggung Jawab
- Serve as the primary point of contact for members, providing exceptional support through email, phone, and chat channels.
- Proactively address and resolve member concerns or grievances with a focus on high satisfaction and retention.
- Maintain accurate and detailed records of all member interactions within our CRM system.
- Coordinate closely with internal matchmakers to ensure seamless communication and service delivery.
- Develop and refine standardized response templates to improve team efficiency and quality of service.
- Identify recurring trends in member feedback and provide actionable insights to management to improve overall service quality.
- Uphold the brand reputation of Lunch Actually by maintaining a professional, friendly, and helpful demeanor in all communications.
Kualifikasi
- Bachelor’s degree in Communications, Psychology, Hospitality, or a related field.
- Minimum 2 years of experience in Customer Service, Client Success, or Dispute Resolution.
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong emotional intelligence with the ability to handle sensitive situations with empathy and patience.
- Highly organized with a proven track record of managing multiple tasks under tight deadlines.
- Proficiency in CRM software and standard Microsoft Office or Google Workspace tools.
- Ability to work independently and collaboratively in a performance-driven team environment.