Deskripsi Pekerjaan
Are you a compassionate professional looking to make a meaningful impact in the healthcare industry? Carelink Heathcare Services is currently seeking a dedicated Client Coordinator to join our growing team in Quezon City. In this role, you will serve as the essential link between our patients, their families, and our healthcare providers, ensuring that every individual receives the high-quality care and attention they deserve.
As a Client Coordinator, you will manage patient schedules, facilitate communication across departments, and ensure that our operational workflows are seamless. We are looking for someone with a high degree of empathy, excellent organizational skills, and a passion for patient advocacy. If you thrive in a fast-paced environment and are committed to improving healthcare delivery, we would love to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for clients, patients, and their families, ensuring clear and empathetic communication.
- Coordinate and manage care schedules, appointments, and service updates to ensure timely delivery of healthcare services.
- Maintain accurate and up-to-date patient records in compliance with healthcare data privacy regulations.
- Collaborate closely with internal healthcare staff to address patient concerns and resolve service delivery issues promptly.
- Prepare and manage administrative documentation, including service agreements and patient intake forms.
- Monitor patient feedback to ensure high levels of satisfaction and identify areas for service improvement.
- Provide administrative support to the management team regarding clinic operations and resource allocation.
Kualifikasi
- Bachelor’s degree in Healthcare Administration, Nursing, Psychology, or a related field is highly preferred.
- Minimum of 1-2 years of experience in a customer service or administrative role, preferably within a healthcare or clinical setting.
- Exceptional verbal and written communication skills in English and Filipino.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or healthcare scheduling software.
- Strong problem-solving abilities and the capacity to multitask in a high-pressure environment.
- Deep commitment to maintaining patient confidentiality and data integrity.
- Ability to work effectively both independently and as part of a multi-disciplinary team.