Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for operational excellence? BID Operations Sdn. Bhd. is currently seeking a highly organized Client General Operations Specialist (Backend) to join our dynamic team in Kuala Lumpur. In this role, you will be the backbone of our service delivery, ensuring that our clients receive seamless support as they navigate their journey toward success.
As a Backend Operations Specialist, you will focus on the critical processes that occur behind the scenes, managing documentation, data integrity, and cross-departmental coordination. You will work in a fast-paced, collaborative environment where efficiency and accuracy are prioritized. We are looking for an individual who thrives on process improvement and enjoys troubleshooting complex administrative challenges. If you are ready to make a tangible impact on our clients' success, we invite you to apply.
Tanggung Jawab
- Manage end-to-end backend administrative processes to ensure high-quality service delivery.
- Maintain accurate client databases and ensure data integrity across all internal systems.
- Coordinate with cross-functional teams to resolve client operational issues and fulfill service requests.
- Prepare and update operational reports, dashboards, and internal documentation.
- Identify process bottlenecks and propose actionable solutions to improve operational workflow.
- Monitor service level agreements (SLAs) to ensure timely task completion and quality standards.
- Provide support for administrative audits and compliance-related documentation tasks.
Kualifikasi
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Minimum of 2-3 years of experience in backend operations, administrative support, or data management.
- Strong proficiency in Microsoft Office Suite (especially Excel) and CRM software.
- Exceptional organizational skills with a keen eye for detail.
- Ability to communicate effectively in English and Bahasa Malaysia.
- Proven ability to handle sensitive information with a high degree of confidentiality.
- Strong analytical mindset with experience in process optimization or documentation.