Deskripsi Pekerjaan
Join our dynamic team at George Lo & Partners Advocates as a Client Liaison Executive and become the cornerstone of our client relationships. In this pivotal role, you'll orchestrate seamless communication between clients and internal teams, ensuring exceptional service delivery and operational excellence. Our collaborative environment values proactive problem-solving, where you'll manage client inquiries, coordinate critical workflows, and maintain detailed documentation to support our legal practice. This position offers a unique opportunity to develop your expertise in stakeholder management while contributing to the growth of a reputable firm. If you thrive in fast-paced settings and possess a passion for client-centric solutions, we invite you to apply and help shape our client experience in Sarawak.
Tanggung Jawab
- Act as primary point of contact for client communications and inquiries
- Coordinate between clients and internal teams to ensure smooth service delivery
- Manage and maintain accurate client records and documentation
- Facilitate client onboarding and relationship-building initiatives
- Support operational workflows and administrative processes
- Monitor client satisfaction metrics and implement improvement strategies
- Collaborate with department heads on client feedback integration
Kualifikasi
- Diploma or Bachelor's degree in Business Administration, Marketing, or related field
- Minimum 1-2 years of experience in client liaison or customer service roles
- Exceptional verbal and written communication skills in English and Bahasa Malaysia
- Proficiency in Microsoft Office Suite and CRM software
- Strong organizational abilities with attention to detail
- Proven problem-solving and conflict resolution capabilities
- Ability to work independently and collaboratively in a team environment