Deskripsi Pekerjaan
Are you a detail-oriented professional looking to make a tangible impact in the surveying and data industry? National Data And Surveying Services Inc is seeking a dedicated Client Management Analyst to join our dynamic team in Pasig City. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with precision, professionalism, and care. We pride ourselves on delivering high-quality data solutions, and our Client Management Analysts play a crucial role in maintaining our reputation for excellence and reliability.
As a Client Management Analyst, you will be responsible for overseeing the entire client lifecycle, from initial engagement to project delivery and follow-up. You will coordinate with various internal departments to ensure that survey data is collected, processed, and reported accurately. If you possess strong organizational skills, a customer-centric mindset, and a desire to work in a stable environment, we encourage you to apply and grow your career with us.
Tanggung Jawab
- Client Liaison: Act as the main point of contact for clients, managing inquiries and providing updates on project status.
- Project Coordination: Oversee survey activities and ensure that data collection and analysis projects are delivered on time and within scope.
- Feedback Management: Monitor client feedback, address complaints professionally, and implement solutions to enhance customer satisfaction.
- Data Integrity: Ensure that all client-related data, records, and documentation are accurate, up-to-date, and securely stored.
- Reporting: Prepare regular reports on client interactions, satisfaction scores, and project milestones for management review.
- Process Improvement: Identify areas for improvement in client management workflows and suggest operational enhancements.
Kualifikasi
- Education: Bachelor's degree in Business Administration, Communications, or a related field.
- Experience: Proven experience in client management, customer service, or administrative support roles.
- Skills: Strong organizational skills with the ability to prioritize multiple tasks and meet tight deadlines.
- Communication: Excellent written and verbal communication skills in English.
- Technical Proficiency: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and basic data entry software.
- Attributes: Highly professional, reliable, and able to work independently as well as in a team environment.