Deskripsi Pekerjaan
Join Newpages Network as a Client Relations Specialist and become the cornerstone of our customer experience strategy! In this pivotal role, you'll serve as the primary point of contact for our valued clients, ensuring seamless communication and exceptional service delivery. You'll proactively address inquiries, resolve technical issues, and build lasting relationships that drive client satisfaction and retention. Collaborate cross-functionally with technical and support teams to coordinate solutions and maintain service excellence. This position offers the opportunity to develop deep industry knowledge while representing our brand with professionalism and empathy. If you thrive in dynamic environments and are passionate about creating positive client experiences, we invite you to contribute to our growing team in Skudai, Johor.
Tanggung Jawab
- Act as primary point of contact for client inquiries and support requests
- Resolve client issues promptly and effectively through systematic troubleshooting
- Build and maintain strong client relationships through proactive communication
- Coordinate with internal teams to deliver comprehensive solutions
- Document client interactions and maintain detailed case records
- Identify opportunities for service improvement and client satisfaction
- Collaborate with sales and technical teams to align client needs
Kualifikasi
- Diploma or degree in Business Administration, Marketing, or related field
- 1-2 years of experience in client relations or customer service
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Strong problem-solving abilities with attention to detail
- Proficient in CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in fast-paced environments
- Empathetic approach with commitment to client satisfaction