Deskripsi Pekerjaan
About TOA Global
TOA Global is a premier outsourcing firm dedicated to empowering accounting and tax professionals worldwide. We are driven by innovation and a commitment to excellence. As we expand our operations in the Philippines, we are looking for a talented Client Service Coordinator to join our team in Manila City, Metro Manila.
Your Role
As a Client Service Coordinator, you will be the vital link between our clients and internal teams. You will ensure every client interaction is smooth, professional, and exceeds expectations. Your responsibilities will include managing key client accounts, coordinating cross-functional service delivery, addressing inquiries and escalations with empathy and efficiency, and monitoring client satisfaction metrics.
What We Offer
- Competitive Salary: Earn a highly competitive monthly salary of ₱45,000 to ₱60,000.
- Comprehensive Benefits: Enjoy full HMO coverage for you and your dependents, plus a generous non-taxable allowance.
- Professional Development: Access to training programs and clear pathways for career advancement within a global organization.
- Collaborative Culture: Join a supportive team that values open communication, collaboration, and work-life balance.
About You
You are a proactive problem-solver with a passion for delivering top-notch client service. You thrive in a dynamic environment and possess excellent organizational and communication skills. If you are ready to make a significant impact and grow your career, TOA Global is the place for you.
Take the next step in your career with TOA Global and experience the difference!
Tanggung Jawab
- Serve as the primary point of contact for client inquiries and service requests.
- Coordinate with internal teams to ensure timely resolution of client issues.
- Manage and maintain accurate client records and documentation.
- Assist in the onboarding and training of new clients.
- Monitor client accounts and identify opportunities for service improvement.
- Prepare regular reports on client activity and performance metrics.
- Handle client complaints and escalate complex issues as necessary.
Kualifikasi
- Bachelor’s degree in Business Administration, Communications, or a related field.
- At least 2 years of experience in client service, account management, or a similar role.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a customer-centric attitude.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with CRM software (e.g., Salesforce, HubSpot, Zoho) is highly preferred.
- Highly organized with strong attention to detail and problem-solving abilities.