Deskripsi Pekerjaan
Join ASRI as a Client Service Manager and become the cornerstone of our client relationships in the dynamic Real Estate & Property sector. This pivotal role demands a strategic leader to nurture long-term partnerships, ensure exceptional client satisfaction, and deliver tailored solutions that drive business success. You will serve as the primary liaison between clients and internal teams, coordinating seamless service delivery while proactively addressing evolving needs.
As a Client Service Manager at ASRI, you'll leverage your expertise to transform client feedback into actionable strategies, optimize service quality, and foster loyalty through consistent engagement. This position requires a blend of proactive relationship management, problem-solving agility, and deep industry understanding to navigate Jakarta's competitive property landscape.
We're seeking a results-driven professional who thrives in fast-paced environments and excels at aligning client objectives with our business goals. If you're passionate about delivering exceptional service and contributing to ASRI's growth, this is your opportunity to make a significant impact.
Tanggung Jawab
- Manage and nurture client relationships to ensure high satisfaction and retention
- Coordinate cross-functional teams to deliver integrated property solutions
- Proactively identify client needs and develop tailored service strategies
- Monitor client feedback and implement service improvement initiatives
- Act as primary point of contact for client inquiries and issue resolution
- Collaborate with sales/marketing teams to align service with business objectives
- Prepare regular reports on client satisfaction and business impact
Kualifikasi
- Bachelor's degree in Business, Marketing, or Real Estate
- Minimum 3 years in client service/account management
- Proven track record in relationship building and retention
- Strong negotiation and conflict resolution skills
- Deep understanding of Jakarta's real estate market dynamics
- Proficiency in CRM software and MS Office Suite
- Excellent written and verbal communication in Bahasa Indonesia and English