Deskripsi Pekerjaan
Join PT Mugi Rekso Abadi as a Client Services professional and become the cornerstone of our customer satisfaction strategy. In this dynamic role, you'll forge meaningful relationships with our diverse clientele, acting as their primary point of contact and trusted advisor. Your expertise will drive our service excellence by proactively identifying client needs, resolving inquiries efficiently, and ensuring seamless communication across all touchpoints. This position offers the opportunity to represent a forward-thinking company in Bali's thriving business landscape while developing your career in client relationship management.
We're seeking a passionate individual who thrives in collaborative environments and possesses exceptional interpersonal skills. You'll work closely with internal teams to align client expectations with our service offerings, contribute to process improvements, and maintain accurate client documentation. The ideal candidate will embody our commitment to professionalism, empathy, and results-driven service delivery.
Tanggung Jawab
- Develop and maintain strong, long-term relationships with key clients
- Proactively identify client needs and provide tailored solutions
- Act as primary contact point for all client inquiries and concerns
- Coordinate with internal departments to resolve service issues
- Implement service improvement initiatives based on client feedback
- Monitor client satisfaction and implement retention strategies
- Prepare regular reports on client interactions and service metrics
Kualifikasi
- Minimum 1 year experience in client services or customer support
- Exceptional communication and interpersonal skills in Bahasa Indonesia
- Proficiency in CRM software and Microsoft Office Suite
- Strong problem-solving abilities with attention to detail
- Ability to work independently and in team environments
- Customer-focused mindset with conflict resolution expertise
- Relevant degree in business, communications, or related field