Deskripsi Pekerjaan
Satellite Office is seeking a highly organized and proactive Client Services Coordinator (CSC) to join our dynamic team in Ortigas, Metro Manila. In this role, you will play a key part in supporting our global Account Managers, ensuring the seamless execution of branded merchandise projects from inception to delivery.
As a CSC, you will be the central point of contact for clients and internal teams, managing order processing, production timelines, and quality control. Your attention to detail and commitment to excellence will drive client satisfaction and repeat business.
You will work closely with suppliers, monitor inventory levels, and coordinate logistics to guarantee timely delivery. This position offers an exciting opportunity to grow your career in a fast-paced environment that values innovation and teamwork.
If you are passionate about delivering exceptional service and thrive on solving challenges, we invite you to apply and become part of the Satellite Office family.
Tanggung Jawab
- Act as primary liaison between clients and account managers to ensure clear communication and project alignment.
- Manage end-to-end order processing, including artwork approval, production scheduling, and shipping coordination.
- Monitor inventory levels and coordinate with suppliers to maintain stock availability.
- Prepare and distribute project status reports, ensuring all stakeholders are informed of progress and potential issues.
- Conduct quality checks on branded merchandise to ensure they meet client specifications.
- Assist in resolving client inquiries and issues promptly and professionally.
- Maintain accurate records of client interactions, orders, and feedback.
- Collaborate with cross-functional teams to optimize processes and improve service delivery.
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or related field.
- At least 2 years of experience in client services, account coordination, or project management.
- Excellent verbal and written communication skills in English.
- Strong organizational and multitasking abilities with keen attention to detail.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Experience with CRM systems and order management software is an advantage.
- Ability to work under pressure and meet tight deadlines.
- Problem-solving mindset and customer-oriented attitude.