Deskripsi Pekerjaan
Are you a detail-oriented professional looking to elevate your career with a global leader? EMAPTA is currently seeking a highly motivated Client Services Specialist to join our dynamic team in Pasay. In this role, you will be the bridge between our operations and our valued global clients, ensuring seamless account servicing and high-level coordination.
This is a fantastic opportunity to work in a stable, day-shift environment where your contributions directly impact operational excellence. We are looking for individuals who thrive in fast-paced settings, possess strong communication skills, and are dedicated to providing world-class service. Join us and take the next step in your professional journey with a company that values growth, integrity, and innovation.
Tanggung Jawab
- Act as the primary point of contact for assigned client accounts, ensuring timely resolution of inquiries and concerns.
- Maintain accurate account documentation and update internal CRM systems with real-time progress reports.
- Coordinate with cross-functional global teams to streamline operations and ensure project milestones are met.
- Monitor service level agreements (SLAs) to guarantee client satisfaction and operational efficiency.
- Conduct regular account audits to ensure compliance with company standards and client requirements.
- Prepare comprehensive reports regarding account status, performance metrics, and feedback for senior management.
- Participate in client meetings and calls, offering professional insights and service updates.
Kualifikasi
- Bachelor’s degree in Business Administration, Communications, or a related field.
- At least 2 years of experience in client services, account management, or administrative support.
- Excellent command of the English language, both written and verbal.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and standard CRM software.
- Strong analytical and problem-solving skills with a focus on attention to detail.
- Ability to work onsite in Pasay City during standard day shift hours.
- Strong interpersonal skills with the ability to build rapport with international stakeholders.
- High level of integrity and capacity to handle sensitive information confidentially.