Deskripsi Pekerjaan
Are you a passionate problem-solver with a knack for building lasting relationships? Rewardz is looking for a dedicated Client Success & Support Specialist to join our dynamic team in Kuala Lumpur. In this role, you will be the primary point of contact for our valued clients, ensuring they maximize the value of our platform while delivering world-class support.
You will play a pivotal role in driving client satisfaction, retention, and growth. We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and is committed to delivering exceptional service. If you are tech-savvy, proactive, and eager to contribute to a growing global company, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for client inquiries, providing timely and accurate resolutions.
- Proactively monitor client platform health to ensure high levels of engagement and retention.
- Conduct product walkthroughs and onboarding sessions to ensure clients successfully adopt Rewardz solutions.
- Gather client feedback to advocate for product enhancements with our internal technical and product teams.
- Analyze support ticket trends to identify potential areas for process improvement or self-service documentation.
- Build and maintain strong, long-term relationships with key stakeholders at client organizations.
- Collaborate cross-functionally with sales and account management to identify opportunities for account expansion.
Kualifikasi
- Minimum of 2-3 years of experience in a Client Success, Customer Support, or Account Management role.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proven ability to manage multiple priorities in a high-volume, fast-paced environment.
- Familiarity with CRM software (e.g., Salesforce, Zendesk, or similar) is highly preferred.
- Highly organized with strong attention to detail.
- A proactive team player with a passion for driving positive client outcomes.