Deskripsi Pekerjaan
Are you a dedicated professional with a passion for excellence? TruLaboratories Corporation is seeking a highly motivated Client Support Associate to join our growing team in Cubao, Metro Manila. In this pivotal role, you will serve as the primary point of contact for our valued partners, ensuring that every interaction reflects our commitment to quality, accuracy, and efficiency.
As a Client Support Associate, you will navigate complex inquiries, resolve client concerns, and act as a bridge between our laboratory operations and our stakeholders. We are looking for someone who thrives in a fast-paced environment and possesses a natural ability to build rapport. If you are detail-oriented, tech-savvy, and eager to contribute to a company that values innovation and service excellence, we want to hear from you.
We offer a supportive work environment, opportunities for professional growth, and the chance to work with a reputable organization in the scientific service industry. Join us and help shape the future of our client relations.
Tanggung Jawab
- Manage and resolve incoming client inquiries via phone, email, and chat with professionalism and speed.
- Maintain accurate client records and documentation in our CRM system to ensure seamless service delivery.
- Collaborate with internal departments to address technical queries and expedite service requests.
- Provide proactive updates to clients regarding their accounts, service status, and laboratory findings.
- Handle client feedback and complaints with empathy, seeking effective solutions to ensure long-term satisfaction.
- Assist in the preparation of reports and service summaries for key account holders.
- Contribute to the continuous improvement of support processes and service protocols.
- Represent TruLaboratories Corporation with a high standard of conduct and product knowledge.
Kualifikasi
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 1-2 years of experience in customer service, help desk, or client-facing administrative roles.
- Exceptional verbal and written communication skills in English and Filipino.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Strong problem-solving abilities and the capacity to multitask under pressure.
- A proactive mindset with a strong sense of accountability and attention to detail.
- Ability to work full-time hours, including flexibility for shift requirements if necessary.
- Previous experience in laboratory or healthcare-related administration is a distinct advantage.