Deskripsi Pekerjaan
Join Quipper's dynamic team as a Client Support Officer in Cavite and become a pivotal force in transforming education through technology. In this customer-centric role, you'll drive retention and foster long-term success for our partner schools by delivering exceptional onboarding experiences and responsive after-sales support. You'll act as the primary point of contact for educational institutions, ensuring seamless adoption of our innovative learning platform while building strong relationships with administrators and educators. This position offers the opportunity to make a tangible impact on student outcomes by helping schools maximize Quipper's educational solutions. We're seeking a passionate individual who thrives in problem-solving environments and is committed to elevating the educational journey for both students and teachers.
Tanggung Jawab
- Deliver comprehensive onboarding support to new partner schools, ensuring smooth platform implementation
- Provide responsive after-sales support to resolve technical issues and address customer inquiries
- Monitor school usage patterns and proactively identify opportunities to enhance customer retention
- Collaborate with internal teams to develop tailored solutions for school-specific challenges
- Document and analyze customer feedback to inform product improvements and service enhancements
- Conduct regular check-ins with partner schools to ensure ongoing satisfaction and platform adoption
- Facilitate training sessions for educators on Quipper's features and best practices
Kualifikasi
- Bachelor's degree in Education, Business Administration, or related field
- 1-2 years of experience in customer support or account management
- Excellent communication and interpersonal skills with ability to build rapport
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and support ticketing systems
- Experience working with educational institutions or EdTech platforms preferred
- Ability to work independently with minimal supervision in a remote environment
- Fluency in English and Filipino; knowledge of local Cavite dialects advantageous