Deskripsi Pekerjaan
Join Quipper as a Client Support Officer and become the backbone of our client success team in Cebu! We're seeking tech-savvy, solution-driven professionals to deliver exceptional support experiences for our educational technology platform. In this dynamic role, you'll troubleshoot technical issues, resolve client inquiries, and build lasting relationships through proactive communication. Our ideal candidates thrive in fast-paced environments and leverage their problem-solving skills to ensure seamless user experiences. At Quipper, you'll gain exposure to cutting-edge EdTech while developing valuable customer service expertise in a collaborative, growth-oriented culture.
As a key member of our support team, you'll document interactions, identify process improvements, and collaborate with cross-functional teams to enhance service delivery. We offer competitive compensation, professional development opportunities, and the chance to impact thousands of students and educators across the Philippines. If you're passionate about technology and dedicated to client satisfaction, this is your opportunity to excel in a mission-driven organization.
Tanggung Jawab
- Respond to client inquiries via phone, email, and chat with timely, accurate solutions
- Troubleshoot technical issues related to Quipper's educational platform
- Maintain detailed documentation of client interactions in CRM systems
- Collaborate with technical teams to resolve complex support escalations
- Identify trends in client feedback to improve service quality
- Contribute to knowledge base development and training materials
- Meet key performance indicators for response time and resolution rates
Kualifikasi
- Bachelor's degree in any field; relevant certifications preferred
- 1+ years of experience in customer support or client-facing roles
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM software and ticketing systems
- Ability to work independently in a fast-paced environment
- Tech-savvy with quick adaptability to new technologies
- Fluency in English and local dialects (Cebuano/Kana)