Deskripsi Pekerjaan
Join Quipper's dynamic team as a Client Support Officer and become a vital link between our innovative educational technology solutions and our valued clients. We're seeking tech-savvy, solution-oriented professionals with exceptional communication skills to deliver outstanding support experiences across Davao and North Cotabato. In this role, you'll troubleshoot technical issues, guide users through our digital learning platforms, and ensure seamless adoption of Quipper's products. You'll collaborate with cross-functional teams to resolve complex challenges while maintaining a customer-first approach. This position offers the opportunity to grow within a globally recognized edtech company while making a tangible impact on education in the Philippines. If you're passionate about technology, excel in problem-solving, and thrive in fast-paced environments, we encourage you to apply.
Tanggung Jawab
- Provide responsive technical support via phone, email, and chat for Quipper's educational platforms
- Diagnose and resolve user issues related to software functionality and content access
- Document support cases and maintain detailed troubleshooting records
- Collaborate with product teams to escalate critical issues and improve system performance
- Conduct user training sessions to maximize platform utilization
- Monitor support ticket queues and maintain service level agreements
- Identify trends in user feedback to enhance service quality
Kualifikasi
- College degree in Computer Science, IT, or related field (or equivalent experience)
- 1-2 years in technical support or customer service role
- Proficiency with troubleshooting software and remote desktop tools
- Excellent written and verbal communication skills in English and Filipino
- Strong problem-solving abilities with analytical mindset
- Familiarity with educational technology platforms is advantageous
- Ability to work independently and manage multiple priorities
- Resilience under pressure with patience for diverse user needs