Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for education technology? Quipper is looking for an enthusiastic and solution-driven Client Support Officer to join our growing team in Kidapawan. In this role, you will be the bridge between our innovative learning solutions and the educators who rely on them every day.
As a Client Support Officer, you will play a pivotal role in ensuring customer success by providing top-tier technical assistance, troubleshooting platform issues, and conducting training sessions for our partners. We are looking for someone who thrives in a fast-paced environment and possesses the ability to turn complex technical challenges into simple, actionable solutions for our users.
If you are a motivated individual who enjoys building relationships and helping others succeed in the digital learning space, we want to hear from you!
Tanggung Jawab
- Provide high-quality technical support to teachers, students, and administrators via phone, email, and live chat.
- Conduct professional onboarding and training sessions for new institutional partners.
- Troubleshoot platform issues promptly to ensure minimal disruption to the learning experience.
- Gather user feedback and collaborate with the product team to drive feature improvements.
- Maintain accurate logs of support interactions and documentation in our internal CRM.
- Assist in the implementation of marketing and engagement strategies to increase platform usage.
- Stay up-to-date with product updates, technical configurations, and educational trends.
Kualifikasi
- Bachelor’s degree in Education, IT, Business, or any related field.
- Proven experience in Customer Support, Technical Support, or a related client-facing role.
- Strong technical aptitude with the ability to learn new software platforms quickly.
- Excellent verbal and written communication skills in English and Filipino.
- Strong problem-solving skills and the ability to work under minimal supervision.
- Tech-savvy with proficiency in MS Office, Google Workspace, and CRM software.
- Ability to travel occasionally for on-site client visits and training sessions.